Shipping policy
Shipping Policy
This Shipping Policy explains how HypeWalk processes, ships, and delivers customer orders.
By placing an order with HypeWalk, customers agree to the terms described below.
Order Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation.
Processing time does not include weekends, holidays, or carrier transit time.
During high-demand periods, promotions, holidays, or unexpected operational delays, processing may take longer than usual.
If there is a significant delay in processing an order, HypeWalk may contact the customer using the email address provided at checkout.
Shipping Methods
HypeWalk may offer different shipping methods depending on the customer’s location and the options available at checkout.
Available shipping methods, shipping costs, and estimated delivery times will be shown during checkout before the order is completed.
Shipping options may vary by country, region, product type, carrier availability, and fulfillment location.
Estimated Delivery Times
Delivery times are estimates and may vary depending on the shipping destination, selected shipping method, carrier operations, customs procedures, weather conditions, holidays, and other factors outside the control of HypeWalk.
Estimated delivery ranges may include:
- Domestic shipping: [INSERT ESTIMATED DELIVERY TIME]
- International shipping: [INSERT ESTIMATED DELIVERY TIME]
Customers should review the shipping estimate displayed at checkout for the most accurate information available at the time of purchase.
Delivery estimates are not guaranteed unless explicitly stated at checkout.
Order Tracking
Once an order has been shipped, HypeWalk may provide a tracking number by email or through the order status page.
Tracking information may take some time to update after the package is handed to the carrier.
If tracking does not update immediately, customers should allow additional time for the carrier to scan and process the package.
International Shipping
HypeWalk may offer international shipping to selected countries, depending on availability at checkout.
International customers may be responsible for customs duties, import taxes, brokerage fees, VAT, or other charges required by their country.
These charges are not controlled by HypeWalk and may vary by destination.
HypeWalk is not responsible for delays caused by customs inspections, import procedures, local regulations, or unpaid customs fees.
If international shipping is unavailable for a specific destination, the customer may not be able to complete checkout for that location.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
HypeWalk is not responsible for orders delayed, returned, lost, or delivered incorrectly due to inaccurate, incomplete, or outdated shipping information provided by the customer.
If a customer notices an error in the shipping address, they should contact HypeWalk immediately at:
HypeWalk will do its best to update the address before the order ships, but changes cannot be guaranteed after the order has been processed or dispatched.
Failed Delivery Attempts
If a carrier cannot complete delivery due to an incorrect address, unavailable recipient, refusal of delivery, unpaid customs fees, or other customer-related issue, the package may be returned to sender or held by the carrier.
Additional shipping fees may apply to reship the order, depending on the situation.
Lost, Delayed, or Stolen Packages
If an order is delayed, lost, or marked as delivered but not received, customers should first check the tracking information and contact the shipping carrier when appropriate.
Customers may also contact HypeWalk at:
HypeWalk will review the situation and assist where reasonably possible.
HypeWalk is not responsible for packages stolen after confirmed delivery to the address provided by the customer.
Damaged Packages
If a package arrives damaged, customers should contact HypeWalk at support@hype-walk.com as soon as possible after delivery.
Please include:
- Order number
- Photos of the damaged package
- Photos of the damaged product
- A brief description of the issue
HypeWalk will review the case and provide further instructions.
Split Shipments
Some orders may be shipped in separate packages depending on product availability, fulfillment location, carrier requirements, or operational needs.
If an order is split into multiple shipments, customers may receive more than one tracking number.
Undeliverable or Returned Packages
If a package is returned to HypeWalk due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, HypeWalk may contact the customer to arrange the next steps.
Additional shipping fees may apply if the customer requests reshipment.
Refunds for returned packages may be subject to the HypeWalk Refund Policy.
Contact
For shipping questions or delivery support, please contact HypeWalk at: